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Return Policy

Return & Exchange Policy

Not in love with your new items?
We are in love with you and want you to be happy!

  • Request a return or exchange by emailing us at thepinklonghorn@gmail.com & review our return policy below.
  • All items purchased in person on the trailer are exchange only & are not refundable unless damaged.
  • All returns/exchanges must be received within 21 days of the purchase date or original shipment date.
  • Sale items are all final sale & cannot be returned or exchanged.
  • All items must be returned in their original, unworn, unwashed, smoke-free condition with their original tags attached.  Clothing returned without original tags or not in compliance with our return/exchange policy will be refused or charged a $5 restocking fee.
  • Original shipping fees are not refundable & return shipping is the responsibility of the customer.  A shipping fee of $5 will be charged to cover shipping costs on all exchanges and must be paid by the customer vis Square invoice before exchange will be released to shipping carrier.
  • When returning the item(s), please use a trackable and insured shipping method as we are not responsible for return packages lost in the mail.